The standardization work in ETSI EMTEL performed by the REACH112 Consortium, coordinated by IES Solutions, has resulted in its first published deliverable. ETSI TR 103 170 "Total Conversation Access to Emergency Services" has been published and can now be downloaded from ETSI or from our website here. The work continues with TS 101 470 "Total Conversation Access to Emergency Services", that is now in the "stable draft" status. It will have more focused contents because it is intended to be a Technical Specification, while ETSI TR 103 170 is a Technical Report.